Os moradores de Goiás já podem utilizar o aplicativo de mensagens para solicitar a renovação da Carteira Nacional de Habilitação e a segunda via simplificada da Carteira de Identidade Nacional. A iniciativa do governo estadual busca concentrar atendimentos essenciais em uma única plataforma digital, eliminando a necessidade de deslocamentos e o uso de múltiplos sites oficiais.
Passo a passo para o atendimento digital Para iniciar o atendimento, o cidadão precisa adicionar o número (62) 3201-8700, registrado como Estado de Goiás, na agenda do celular. Em seguida, basta abrir o aplicativo, procurar pelo contato e iniciar a conversa. O assistente virtual utiliza inteligência artificial para identificar a necessidade do usuário e fornecer o direcionamento adequado para cada caso.
Serviços integrados na primeira fase Nesta etapa inicial, o canal disponibiliza cinco funcionalidades principais para a população:
Renovação da CNH; Solicitação da CIN Simplificada para documentos emitidos nos últimos cinco anos; Consulta sobre processos de licenciamento ambiental; Registro de manifestações na Ouvidoria; Atendimento automatizado com inteligência artificial.
Impacto na demanda pública A digitalização desses procedimentos tende a impactar positivamente o atendimento estadual, visto que a emissão de documentos concentra a maior parte da procura da população. Segundo o secretário da Administração, Francisco Sérvulo, 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